The Unproductive Communication Cycle: An Introduction


This post will be about:

  1. Welcomes and hellos
  2. The Unproductive Communication Cycle
    1. A Brief History
    2. A Soon To Be Self-Help Book For the Workplace!
  3. Upcoming events

Hello everyone,

This is Molly O’Connor, the founder of Coco Canary Consulting, LLC (CCC). If you didn’t know, CCC is an evaluation, communication, and development firm. Before I delve into this post, I just wanted to say thank you for visiting this site and showing interest in my work! Starting this business was a group effort, and it was no small feat. A lot of thought and tears went into CCC and it has shaped me into who I am today. And, as cliché as it may sound, I am stronger because of it. One of these days, I’ll write the origin story of CCC, but for now, let’s talk about a book I’ve been working on!

A Brief History

For the last couple of months, a friend and I have been working on a book called The Unproductive Communication Cycle (UCC). My friend is Heather Heefner-Dart, and she is the principal for a communications and coaching firm called Dart Design Studio. And, she is the mastermind of UCC. Earlier this year, she hired me to help develop a curriculum for an emotional intelligence training she was doing for one of her clients. This was when I first saw her UCC framework, and I remember telling her, “Heather, you could write a book about this!” At the time, she was drowning in work, and she didn’t feel like she had the time to write a book.

Well, fast forward to early March 2020. In the USA, states were beginning to close, and unemployment was starting to rise. I was a part of the first round of layoffs (well, it was a bit more complicated than that) and found myself with much more free time than I had originally planned. Initially, I didn’t know what to do with myself. But, my mind kept wandering back to Heather’s UCC framework. And, I knew we had to write a book, especially during turbulent times like COVID-19! Fortunately, and unfortunately, Heather also had more time on her hands, and after a long phone conversation, we had agreed to co-author The Unproductive Communication Cycle.

A Soon to Be Self Help Book for the Workplace AND We Need Your Help!

In my next post, I will write more about what the book entails, but for now, I have a request for our readers! We are collecting data via a survey to fine-tune the UCC, as well as the productive communication cycle (PCC). We have a firm idea of the UCC, but we are still in the development phases of the PCC. That’s where you come in. If you could take 15 to 20 minutes of your time to fill out our UCC survey, that would mean the world to Heather and me! Once we get enough responses, we’ll have the data we need to solidify our frameworks so that we can get our book closer to publishing.

Here is the link to the survey if you missed the hyperlink:

If you have any questions about the survey or the book, feel free to leave a comment below, or you can send me an email at

May 13th, 10:30 am (Central):

Heather will be a panelist for the Business Marketing Club’s Weekly Update: How the CoronaVirus Crisis affects B2B. She will be discussing how effective and empathetic communication by business leaders is key to success, especially in the times of COVID-19. She will also briefly talk about the UCC and our upcoming book. Register below to listen in with 1000’s of other listeners from all over the world.

Here is the link to register:

*By the way, “B2B” stands for Business to Business. Also, BMC is based out of the UK.

Mid to Late May (Date TBD)

Catherine Byers Breet from will interview Heather sometime in the next few weeks. Catherine is a Career, Consulting, & Job Hunt Coach based in the Twin Cities. She is doing a daily 8 am networking & collaboration live stream to help consultants, job seekers, and freelancers get through the COVID-19 outbreak. She says her mission for these live streams is to build community, instill inspiration, and to offer actionable career and job-search advice!

Here is the link to the live stream page:

Heather will be interviewed sometime in mid to late May. Stay tuned for more information. Or, follow Catherine on Linkedin to receive her daily livestream reminders and recordings!

Until next time,

-Molly O’Connor

Heather Heefner-Dart: Heather and I have been friends for over a decade. It all started when I babysat her kids when I was in high school! This is a picture of Heather cross-country skiing on Wirth Lake in Minneapolis, MN back in 2016.

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